10 Questions to Ask Before Hiring a Bond Cleaning Service

If you’re living in a rented apartment or house, you must be aware of Bond cleaning. This type of cleaning is aimed at restoring the property back to its original condition and is done to reclaim the bond money from the landlord.

As easy as this may sound, the standards for passing an inspection are very high, and the consequences of a failure could cost you your deposit. So, the need of the hour to get back your bond money is hiring seasoned professionals who specialise in the task of end of tenancy cleaning.

Now the question arises, which company to choose for the job? Every company is different and they offer different types of services. To decide which company best fits your needs, you must ask a few questions to understand their reliability. This article will walk you through some of the important questions to ask from professional bond cleaners Townsville.

Asking the right questions helps in better understanding the company and their services, which further allows you to make more informed decisions. Let’s take a look!

1. What is included in your Bond Cleaning Checklist?

When hiring a service, it is important that you know what tasks are included in their checklist for bond cleaning. A comprehensive checklist should contain things like cleaning the floors, walls, windows, carpets, kitchen appliances and bathrooms. When talking on this topic, make sure to compare whether their checklist matches your own rental agreement’s requirements. This way you’ll be able to avoid deductions in your bond amount and hire services suited to your needs.

2. Are you familiar with the Bond Cleaning Requirements in Townsville?

Different regions may have different standards when it comes to carrying out bond cleaning. So, when hiring a company, make sure that they have experience cleaning according to the local requirements for bond cleaning in Townsville. By ensuring that the company you’re hiring for the job has a clear understanding of the expectations of landlords and property managers, you’ll be able to increase your chances of getting a full bond refund.

3. Can you provide a Written Quote?

A reputable company with reliable services will have transparency in terms of their pricing. Ask for a detailed, written quote from the company outlining all the charges, including any additional fees for specific tasks like carpet cleaning or mould removal. This will help you avoid unexpected costs. Having clarity will allow you to plan your budget better and prevent disputes from arising.

4. Are you’re Cleaners Insured and Certified?

Accidents during cleaning are not uncommon. So, ask the company whether they have insurance for their cleaners and whether the employees are certified. This will protect you from any liability in case of mishaps or damage and guarantee that the services provided meet professional standards. Moreover, certifications reflect a company’s commitment to quality.

5. Do you offer a Bond-Back Guarantee?

Asking this question is important because a bond-back guarantee assures you that if the property does not meet the cleanliness standards of the property manager, the company will come back to rectify the issues at no extra cost. This assurance is invaluable for tenants who want peace of mind during the move-out process from an old property.

6. How much experience do you have in Bond Cleaning?

When it comes to delivering reliable and efficient results, experience matters. A company that possesses years of experience in dealing with the specific tasks related to bond cleaning in Townsville will likely have a good understanding of the issues and challenges that may arise when cleaning a property. They’ll know exactly how to clean the area and the standards they need to follow to avoid disputes.

7. Can you provide References or Reviews from Previous Clients?

A company of repute will have a lot of positive reviews and references from satisfied customers. When asked about it, they should be able to offer you information related to this without hesitation. Furthermore, you can also check online platforms like Google or Social Media, for feedback on their professionalism, punctuality and quality of work done.

8. What Equipment and Cleaning Products do you use?

The quality of cleaning largely depends on the equipment and the products used. When talking with them, ask if they use eco-friendly and non-toxic cleaning solutions during their cleaning process. This is important to enquire about to avoid exposure to toxic and harsh chemicals that may trigger your or the next tenant’s allergies.

9. Do you Offer Additional Services, and at What Cost?

Some properties, depending on their condition at the time of vacating, may require extra cleaning services. For example, pest control, steam cleaning for carpets, or pressure washing. Confirm whether the company offers these services, and if they do, what they charge for them. This will help you in avoiding any last-minute surprises.

10. What is your Cancellation or Rescheduling Policy?

Life is unpredictable, and despite careful planning, you may need to shift and change your schedules for cleaning. So, when hiring Bond Cleaning Townsville services, make sure to ask them about their cancellation and rescheduling policy. Being informed of such details will help you stay away from unnecessary charges and provide you with the flexibility to manage and adjust your move.

Ask these 10 Questions When Hiring a Bond Cleaning Company

Wrapping up

Hiring a bond cleaning company that is suited to your needs and delivers quality cleaning results is crucial for reclaiming your bond money. Asking the right questions will help you in accomplishing this. Whether you’re looking for a professional service within Townsville, or any other city, these questions will help you in getting the desired information and making informed decisions for your move.